My wife and I were in a certain industrial area last week. We were in my daughter's car as mine was in the shop for service. My wife asked me to check with our windshield repair place that was there to see if a crack, that was caused by hail, could be fixed. I knew it could not but asked anyway. A new windshield would be needed.
At home we looked up where we could get a replacement windshield. My windshield repair place was listed. I had not known that they also replaced windshields. I called and talked to the owner. "Why didn't you sell me a windshield?" He told me that he didn't think about it.
Why are people today order takers? Why can't they sell?
I did take the vehicle back to him to get a replacement.
Missed opportunities are injuries to businesses. They can be fatal.
Today I had an issue with one supplier about $200. Nothing adverse. It was just a matter of information about who pays for it. The company in question saw a view that I should pay it. No problem. The relationship is not harmed. I did give him certain information that, had he been thinking, would have showed him that he was missing a great opportunity that would be worth many times the $200. Maybe I need to be more of a salesman.
Today I had an issue with one supplier about $200. Nothing adverse. It was just a matter of information about who pays for it. The company in question saw a view that I should pay it. No problem. The relationship is not harmed. I did give him certain information that, had he been thinking, would have showed him that he was missing a great opportunity that would be worth many times the $200. Maybe I need to be more of a salesman.
David Sneed
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